Hills Babywearing Group uses carbon-neutral couriers wherever possible, including but not limited to Sendle, Australia Post and our own couriers. Most local orders will be delivered directly by our Babywearing Educators. Most other orders, particularly those travelling to regional areas of Australia, will be sent via Australia Post. Tracking will be provided wherever applicable. We endeavour to send your parcel within 1-5 business days of payment receipt, unless otherwise indicated on our website. Please note that some areas, particularly interstate or regional can take longer for orders to arrive. This time may be longer during peak periods including during pandemics such as Covid-19, Christmas, Easter and other extenuating circumstances beyond our control.
FREE local pickup from The Basin, Victoria is also available at checkout. This can be contactless collection at your convenience, and you will receive an email with full details within 24 hours of payment receipt.
Shipping is charged at a flat rate of $12 within Victoria and a flat rate of $15 for the rest of Australia and always sent as Express.
Australia Post's Express Post "next day guarantee" has been suspended and therefore this service may not be applicable depending on your location. As such, please note your delivery should be received within 1-3 business days of lodgement at the post office, however remote and interstate orders may take longer.
Hillls Babywearing does not deliver overseas at this time.
Hills Babywearing Group is not responsible for any shipping delays that may occur with any postal service.
If your parcel goes missing or is damaged we will do our best to assist you to launch an investigation with the courier involved. Please contact us at your earliest convenience to discuss any delivery issues you may have. Hills Babywearing Group is not liable for loss, damage or theft during transit, so please retain your original packaging, order receipt and tracking number to lodge a claim directly with the courier involved.
If your order contains pre-order products, your shipping or collection notification email will be delayed until all of your items are ready for collection.
Privacy Policy for Hills Babywearing Group
Effective Date: 01/04/2018
1. Introduction
Welcome to Hills Babywearing Group ("we," "us," or "our"). We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your data when you visit our website.
By using our website, you consent to the practices described in this privacy policy. If you disagree with any aspect of this policy, please do not use our website.
2. Information We Collect
a. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, postal address, phone number, and other contact details when you subscribe to our newsletter, fill out a form, or make a purchase.
b. Non-Personal Information: We may automatically collect certain non-personal information about your visit to our website, such as your IP address, browser type, operating system, and the pages you visit.
3. Use of Information
a. We may use the personal information we collect for the following purposes:
b. We may use non-personal information for various purposes, such as improving website functionality, troubleshooting, and statistical analysis.
4. Disclosure of Information
a. We may share your personal information with third parties in the following circumstances:
b. We do not sell, trade, or rent your personal information to third parties for their marketing purposes.
5. Cookies and Similar Technologies
a. Our website may use cookies and similar technologies to enhance your user experience. Cookies are small data files stored on your device that allow us to recognize and remember you when you visit our website.
b. You can control or delete cookies through your browser settings. Please note that disabling cookies may affect certain features and functionality of our website.
6. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
7. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under this age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate action to remove the information from our records.
8. Changes to the Privacy Policy
We reserve the right to update or modify this privacy policy at any time. When we make changes, we will revise the "Effective Date" at the top of this page. By continuing to use our website after the updated policy has been posted, you agree to the revised terms.
9. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at info@hillsbabywearing.com.au
Terms and Conditions for Hills Babywearing Group
1. Introduction
2. Acceptance of Terms
3. Products and Services
4. Pricing and Payment
5. Orders and Shipping
6. Returns and Refunds
Please note: gift vouchers, digital downloads, sale or out of season items cannot be exchanged or refunded. Services, including but not limited to baby carrier demonstrations, baby carrier fittings, presentations and product demonstrations, are not eligible for refund under any circumstance.
7. Privacy Policy
8. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
9. User Conduct
10. Limitation of Liability
11. Indemnification
12. Modifications to Terms
13. Termination
14. Governing Law
15. Contact Information